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What is FitnessBlue?
FitnessBlue is available to you through Blue Cross and Blue Shield of Tennessee. When you enroll in FitnessBlue you get access to an independently contracted network of leading fitness centers including national and regional chains, participating YMCAs and local exercise facilities for one low price, plus the ability to manage your account and track your fitness center visits online. FitnessBlue is administered by Healthways, Inc., an independent contractor to Blue Cross and Blue Shield of Tennessee

Why is my health plan offering FitnessBlue?
Incorporating regular exercise into your daily life can help you achieve a more balanced lifestyle and avoid lifestyle-related health risks.

Do I have to pay taxes on my membership?
Taxes will be applied to your fitness center membership fees at the rate specified by your local or state government.


Enrollment

How do I enroll in FitnessBlue?
Enrolling in the program is quick and easy. You have two options for enrollment:
  • Enroll online through the BCBS Tennessee website.
  • Enroll by phone by calling 855-515-1332, Monday through Friday, 8 a.m. - 8 p.m. EST.

What if I already enrolled at a fitness center prior to joining the Fitness Program, and paid an enrollment fee?
If you already joined a fitness center and wish to join FitnessBlue, you will need to cancel your prior membership to avoid being billed for both memberships. FitnessBlue is unable to refund any previous enrollment fees you may have paid, and you will still have to pay FitnessBlue one-time $29 enrollment fee in order to become a FitnessBlue member.

Am I locked into a contract when I enroll in the program?
There is no annual commitment -- you may cancel your membership after the three month commitment.

Why join FitnessBlue when I can find a less expensive option?
When you join FitnessBlue you get unlimited access to numerous independent participating fitness centers for only $29 per month, plus applicable taxes. That means you have convenient access to a fitness center close to wherever you are - whether at home, on vacation or traveling!

Can I use the program the same day I enroll?
A temporary member card is available to you online upon completion of your enrollment. You may use it immediately at any participating location.

If you enroll online you will be taken to an enrollment confirmation Web page after you complete the enrollment process. The confirmation page has a printable, temporary member card, as well as the payment confirmation information.

If you enroll by phone, log into your online account and click on the My Member Card tab at the top to access a printable, temporary member card. Simply print your temporary member ID card and take it to any fitness center in the FitnessBlue network to get started. Remember, you have unlimited access to any participating fitness center in the network.

Can I enroll directly at the fitness center?
No. You must enroll online or by phone to get your temporary FitnessBlue member identification card which will allow you access to any of the fitness centers in the network.

Do I have to pay my gym?
You do not have to pay the gym. After enrolling today you are able to use any of the participating facilities immediately with only your temporary id card.

Can I get a family membership plan?
FitnessBlue does not offer family membership rates; however, all family members over age 18 who are covered by your health benefit plan are eligible to participate in the program. Each member pays the $29 enrollment fee and $29 monthly membership fee.


FitnessBlue Network

What fitness centers are part of FitnessBlue?
FitnessBlue includes national and regional chains, participating YMCA locations and local exercise facilities. Simply go to the "Find Prime Locations" tab to find a location near you.

What do I do if the fitness center I've been going to closes or stops participating in this program?
You are not limited to any one participating fitness center location or chain. If a location closes, please search for the next closest fitness center location in your desired zip code. In addition, FitnessBlue is always adding new participating locations to its network. Simply go to the "Find Prime Locations" tab to find a location near you.

What criteria are used to evaluate fitness centers for participation in FitnessBlue?
Each fitness center is evaluated based on the following criteria before it is added to the network:
  • Atmosphere and friendliness of staff
  • Overall capacity
  • Appearance
  • Location
  • Visibility
  • Cleanliness
  • Parking
  • Handicap accessibility


Member Cards

What is my FitnessBlue card used for?
Your FitnessBlue member card gives you access to all participating Prime locations. Each time you use your card at a participating fitness center, your workout is tracked and added to your online visits log, and allows your activities to be verified.

Why do I need a card other than my FitnessBlue member card for some of the fitness centers?
Because many fitness centers have their own unique member registration processes, they will issue their own member cards or tracking devices to allow you easy access to their facilities. Please keep the appropriate member card(s) handy for access to any fitness center in the network you wish to use.

The fitness center is having trouble swiping my card. What should I do?
If you are experiencing difficulty swiping your card, the fitness center will have you sign in manually to record your visit. All participating locations have the necessary contact information to help them determine whether there is a problem with the machine or if your card has become demagnetized. Cards sometimes become demagnetized, so we recommend you request a replacement card by contacting Customer Service at 855-515-1332, Monday through Friday, 8 a.m. - 8 p.m. EST or login to your account and click on the My Member Card at the top. You can order a new card and print out an updated temporary card to use right away.

I lost my card. Can I still go to the fitness center until I get a replacement?
Log into your account online and click on the My Member Card at the top of the page. You can download a temporary card to use immediately and order a new permanent card.


Fitness Center Utilization

How long will it take for my fitness center visits to show up on the website?
It can take up to 60 days for fitness center visits to appear on the member website.

What should I do if some of my fitness center visits are missing on the member website?
All participating fitness centers keep a record of member visits at their facilities. If after 60 days you find that some of your visits are still not showing up on the member website, please contact customer service at 855-515-1332, Monday through Friday, 8 a.m. to 8 p.m. EST.

What should I do if the fitness center isn't familiar with FitnessBlue?
The fitness centers will know that they are part of the Prime network and will recognize this logo on your membership card. If the issue is not immediately resolved, please contact Customer Service at 855-515-1332, Monday through Friday, 8 a.m. to 8 p.m. EST.

What is included in my FitnessBlue membership? Do I have to pay extra fees for personal training, child care, etc.?
Your FitnessBlue membership gives you access to any fitness center in the FitnessBlue network. You should check with the front desk attendant to determine if child care, personal training and other facility services cost an additional fee.

Can I get a family membership plan?
The FitnessBlue does not offer family membership rates; however, all family members over age 18 who are covered by your health benefit plan are eligible to participate in the program.

Can I only choose one fitness center in the FitnessBlue Network to visit?
You have the option to use one participating fitness center or any number of participating fitness centers. You are not limited to how many fitness centers you can visit.


Billing and Payments

How do I report a billing error?
To report a billing error, please contact Customer Service at 855-515-1332, Monday through Friday, 8 a.m. - 8 p.m. EST.


Account Maintenance

If I were to cancel my membership, how long would it take for the cancellation to take effect?
Your cancellation is effective immediately and your account will not be charged on the next billing date. Because you paid for a month in advance, you will still have access to the program until your next billing date, at which time your account will be closed.

How do I cancel my membership?
To cancel your membership, please contact Customer Service at 855-515-1332, Monday through Friday, 8 a.m. - 8 p.m. EST. You cannot cancel your membership at the gym or online.

How long does it take for my membership to cancel after I initiate a cancellation?
Once we receive your cancellation request, your FitnessBlue membership will be cancelled immediately. You will continue to have unlimited access to all participating locations in the FitnessBlue network until the next billing cycle.

May I re-enroll in the program after I've canceled?
You can call customer service at 855-515-1332 to reactivate your membership any time before your next billing date. After that date, your account will be closed. If you wish to rejoin the FitnessBlue after your account has been closed, you will need to re-enroll in the program. If you re-enroll within 120 days from the date your account is closed, you will not have to pay the enrollment fee again.

Do I have to pay the enrollment fee again if I want to re-enroll?
If you re-enroll within 120 days from the date your account is closed, you will not have to pay the enrollment fee again.

If I change my mind about canceling my membership, may I stop the cancellation request before you close my account?
You will need to re-enroll into the program if you change your mind about cancelling. If you re-enroll within a 120 days you will not have to pay the $29 enrollment fee.

If I discontinue my health insurance, is my FitnessBlue membership automatically canceled?
Periodically the FitnessBlue program may run eligibility reports. If you are no longer eligible for the FitnessBlue program, you will be notified of your termination. If you wish to end your FitnessBlue membership at the end of your health plan enrollment, please contact customer service at 855-515-1332.

Why was my account charged after my cancellation was supposed to be final?
Your account should not be charged after your cancelation. If you receive a charge, please contact customer service at 1-855-515-1332.

What does it mean to be "defaulted" and how do I reactivate my account?
If a monthly payment is missed and the payment information isn't updated (and payment made) within 21 days from the date of failure the account will go into default status. This means that you are no longer a member of the FitnessBlue program. To reactivate your account, call customer service at 1-855-515-1332 to update your billing information and bring the account up to date. You will then need to re-enroll in the program.